Fast and safe delivery
DenisNetwork ensures delivery of products by express courier, on working days (Monday-Friday).
• Most orders are delivered within 24-48 hours of confirmation;
• Shipping is done directly from our stock in Romania;
• The shipping cost is automatically calculated in the order, depending on the product, dimensions and destination;
• The final cost is displayed before the order is completed.
After handing over the package to the courier, the customer will receive notification of the shipment and, when available, the package tracking number.
Transport responsibility
DenisNetwork is responsible for the delivery of the ordered products in accordance with applicable legislation.
&In the event of problems with the transport or conformity of the product:
• the product will be repaired, replaced or other remedies provided by law will be applied, as appropriate;
• we recommend checking the package upon delivery. If verification is not possible, any visible damage or non-conformity subsequently found is recommended to be communicated as soon as possible, preferably within a maximum of 48 hours of receipt, to facilitate the rapid resolution of the situation;
• the rights conferred on consumers by the legislation in force are not affected by this recommendation.
Right of withdrawal - individuals
According to GEO no. 34/2014 and subsequent amendments, individuals have the right to withdraw from the contract within 14 calendar days from receipt of the product, without being obliged to give reasons for their decision.
Withdrawal can be exercised through the return form available on the website, by e-mail or by any unequivocal statement sent to the company.
General return conditions
• the product must be returned together with the accessories and documents received;
• we recommend using the original packaging to protect the product during transport;
• the invoice or other purchase documents facilitate order identification and return processing;
• the customer will bear and organize the delivery of the products to the merchant, via a courier service, to one of the return addresses indicated by the merchant.
• products offered free of charge together with the main product must be returned together with it.
• packages sent with a cash on delivery fee or with the merchant paying the shipping fee will be refused upon receipt.
The cost of return shipping is borne by the customer, except in situations where the law or commercial conditions provide otherwise.
Return request
We recommend using the return form available on the site.
Alternatively, the request can be sent by e-mail to denisnetwork@gmail.com and it is recommended to contain:
• order number;
• invoice number (if available);
• IBAN account for reimbursement;
• account holder name.
If certain information is missing, we may request its completion before completing the return processing.
Condition of the returned product
For a full refund, the product must only show the traces necessary to verify its nature, characteristics and functioning.
&Iin case the product shows traces of use that exceed these limits, the reduction in the refunded value is established in proportion to the depreciation found, in accordance with GEO no. 34/2014 and applicable legislation.
Products that cannot be returned
Products exempted from the right of withdrawal according to GEO no. 34/2014 cannot be returned, including unsealed products that, for health protection or hygiene reasons, cannot be resold after unsealing, as well as other products for which the law provides exceptions.
Refund of amounts
In the event of acceptance of the return, the refund shall be made within a maximum period of 14 days from the date on which Denis DTH TV SRL is informed of the decision to withdraw, with the possibility of postponing it until the receipt of the returned product or until the presentation of proof of its shipment, according to GEO no. 34/2014.
Legal entities
The legal right of withdrawal within 14 days is applicable exclusively to individual consumers.
Any returns from legal entities will be analyzed individually, according to the commercial conditions and applicable legislation.
DenisNetwork's commitment
DenisNetwork constantly seeks to update its delivery, return and consumer information procedures in order to comply with applicable Romanian and European legislation, including the provisions introduced by Emergency Ordinance no. 18/2026, to the extent that they are incidental to the company's activity.
We aim to provide clear information, transparent procedures and prompt resolution of customer requests.