1. Why do we collect your data?

Personal data is collected for the following purposes:

• processing orders and delivering products and services;

• issuing tax documents and fulfilling legal obligations;

• managing the customer account;

• providing warranty and technical support services;

• administering and securing the site;

• improving products and services;

• analyzing site performance and optimizing user experience;

• participating in promotional campaigns or competitions;

• sending administrative communications;

• sending commercial offers and newsletters, exclusively if the user has expressed consent.

2. Legal basis for processing

Personal data are processed on the basis of one or more of the following legal grounds:

• performance of the contract or taking steps prior to its conclusion;

• fulfillment of the company's legal obligations;

• the legitimate interest of the operator to protect the activity and improve services;

• the consent of the data subject, where necessary.

3. How we use data

The data is processed and stored securely.

They can be communicated exclusively to partners involved in the activity, such as courier companies, payment processors, IT service providers or other authorized persons, only to the extent necessary to fulfill the purposes for which they were collected and based on contractual confidentiality obligations.

In the case of online payments, Denis DTH TV SRL does not request or store complete bank card data. These operations are processed exclusively by authorized processors.

The data may be communicated to the competent authorities when required by law.

Personal data is not sold to third parties and is used exclusively for the conduct of Denis DTH TV SRL's activities, the fulfillment of legal obligations and the improvement of the services offered.

4. Duration of data storage

The data is kept:

• for the period necessary to execute the contract;

• for the period provided for by tax, accounting legislation or other regulatory acts;

• until the withdrawal of consent, in the case of processing carried out on its basis;

• for the period necessary to resolve any disputes or exercise legal rights.

Upon expiry of the legal periods, the data will be deleted or anonymized, as appropriate.

5. Your rights

According to the GDPR, you have the following rights:

• right of access;

• right to rectification;

• right to erasure;

• right to restriction of processing;

• right to object;

• right to data portability;

• right to withdraw consent, where the processing is based on it;

• right not to be subject to a decision based solely on automated processing, where case.

To exercise these rights, you can contact us at:

E-mail: site@denisnetwork.com

6. Complaints

If you believe that your data protection rights have been violated, you can contact us to resolve the situation.

At the same time, you have the right to file a complaint with the National Supervisory Authority for Personal Data Processing (ANSPDCP) or to address the competent courts.

7. Data Security

Denis DTH TV SRL uses appropriate technical and organizational measures to protect data against unauthorized access, modification, disclosure or destruction.

8. Policy update

This Personal Data Processing Policy may be updated periodically to reflect legislative, technological or operational changes.

Denis DTH TV SRL constantly monitors legislative changes regarding data protection and updates this policy to comply with applicable Romanian and European legislation.

Contact

For any request regarding the protection of personal data, you can contact us at:

E-mail: site@denisnetwork.com

Website: www.denisnetwork.com

We will respond to requests made under the conditions and within the deadlines provided for by Regulation (EU) 2016/679 and by applicable legislation.